Processing times
The process of processing orders begins right away, but most orders are shipped out between 1-3 days after purchasing. This is due to the time it takes to create custom orders and hand pack items.
Processing times may take additional time depending on whether the I am away from the office. Should this be the case, it will clearly be stated in the home page of my website before you order. All orders will then be processed when I return, a specific date will be given to you.
Shipping
All orders are shipped without tracking unless you add the you specifically choose the 'tracked shipping' option at checkout. Once your non- tracked order has been shipped, the order is out of my control. If tracked shipping is purchased, I will attached your tracking number to your dispatch confirmation email. International shipping may vary depending on the territory and the weight of the order.
International orders do not include duties or taxes so additional fees upon delivery may occur. However, custom labels are marked as 'Gifts' to try and reduce the liklihood of this.
For all UK orders, please allow between 3-10 days after shipping to receive your order.
For all international orders please allow between 6-20 days for you to receive your order. This is due to customs and border control, across seas.
Returns and Refunds
Due to the handcrafted nature of Mysticprimrose items, all sales are final and items are not eligible for return.
In addition to this, I do not accept refunds on spell jars as they are made to order specifically for each customer. However, please send me an email at [email protected] with any potential concerns that you may have.
Non- custom products (does not include spell jars, charm bags and other similar products)
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
I am unable to offer cancellations as orders are processed as soon as they are received. This is to ensure your items arrive as quickly as possible.